We answer the most common questions to help you order with confidence.

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🧵 Are your products handmade?

Some of our products are standard production items, while our personalized products are specially prepared upon request and include handcrafted details.

👉 Every customized product is created specifically for you.

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🎨 Can I choose the design?

Yes.

You can customize:

• Name
• Date
• Text
• Color
• Design

You can choose from our existing designs or request a completely custom design created specifically for you.

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❗ Can I make changes after placing an order?

You can request changes before production begins.

However, once production has started, changes cannot be made.

👉 Therefore, we recommend carefully reviewing your order details before confirmation.

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🚫 Why are personalized products non-returnable?

Because the product is specially made for you and cannot be resold to another customer.

However, we guarantee:

✅ Free remake if the product arrives with a production defect
✅ Full support if the wrong product is delivered

👉 You can order with confidence.

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⏱️ How long does it take to prepare my order?

• Standard products: Shipped faster
• Personalized products: 15–30 business days production time
• Wholesale orders: 6–8 weeks depending on quantity

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🌍 Do you ship internationally?

Yes, we ship worldwide.

Delivery times may vary depending on the destination country.

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📦 What happens if my order arrives damaged?

No worries.

For damaged products:

• The product will be remade free of charge
  or
• A refund will be provided

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💳 What payment methods do you accept?

We accept:

• Credit / debit cards
• Online payment systems
• Western Union
• Bank transfer

All payments are processed through secure payment systems.

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🔒 Is my payment information secure?

Yes.

Payment transactions are processed through secure and encrypted systems.

Your card information is never stored on our servers.

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📸 Will the product look exactly like the photos?

Yes — however, slight variations may occur.

• Personalized products may have small differences due to the production process
• Colors may vary depending on screen settings

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🎁 Can I place a bulk order?

Yes.

We accept bulk orders for:

• Weddings
• Bar Mitzvahs
• Bat Mitzvahs
• Events
• Corporate orders

👉 Special pricing is available for large quantity orders.

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💬 Can I get advice before placing an order?

Absolutely.

Before ordering, you can:

• Get design recommendations
• Ask your questions
• Request personalized suggestions

We are happy to help you create the right product for your event.

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📞 How can I contact you?

Email: info@kippahcraft.com
WhatsApp / Phone: +49 176 77149963

We usually respond as quickly as possible.

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✨ Why choose KippahCraft?

✔ Standard and personalized product options
✔ Quality-focused production
✔ Customer support before and after purchase

👉 We provide flexible and reliable solutions tailored to your needs.